Customer Service / Contact Information

• Corporate and trade name: Skinmedicine Inc.
• Physical shop / place of business: [COMPLETE BUSINESS ADDRESS]
• Company registration details: [SEC OR OTHER APPLICABLE REGISTRATION DETAILS]
• Regulatory or professional details: [APPLICABLE LICENSE OR REGISTRATION DETAILS]

• Email: [CUSTOMER SERVICE EMAIL]
• Mobile or landline: [CUSTOMER SERVICE TELEPHONE NUMBER]
• Contact form: [CUSTOMER SERVICE FORM URL]
• Postal correspondence: [COMPLETE POSTAL ADDRESS]

Do not send passwords, full payment-card details, or unnecessary health or government-identification information through a general support channel.

• Service hours: [DAYS, HOURS, AND PHILIPPINE TIME ZONE]
• Holiday coverage: [HOLIDAY SCHEDULE OR CLOSURE NOTICE]
• Target acknowledgement: [FOR EXAMPLE, WITHIN TWO BUSINESS DAYS]

Automated receipts do not mean a complaint has been resolved. Under the Internet Transactions Act of 2023, our internal redress mechanism is deemed exhausted if a complaint remains unresolved after seven calendar days from filing.

For faster routing, include your name, preferred contact method, order or invoice number, product name, date of purchase or delivery, a concise description, and the outcome requested. For product damage or non-conformity, include clear photographs and batch or serial details if reasonably available.

Mark urgent product-safety concerns clearly. If someone faces an immediate medical emergency, contact local emergency services or an appropriate healthcare professional rather than waiting for website support.

• Returns and complaints: [RETURNS / COMPLAINTS EMAIL]
• Privacy Officer: [PRIVACY OFFICER EMAIL AND TELEPHONE]
• Product safety or recall: [PRODUCT SAFETY CONTACT]
• Accessibility support: [ACCESSIBILITY CONTACT OR PROCESS]

These may use one monitored customer-service channel if staff can route each request securely and promptly.

Please allow us to review the complaint through our internal process. If it remains unresolved after seven calendar days, or if another law permits earlier action, see our Dispute Resolution Policy for Department of Trade and Industry, National Privacy Commission, Food and Drug Administration, ADR, and court options.